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Exchange Eligibility: Jewelry sold by Gurram Silver Palace can be exchanged, provided the product is in its original condition and the original invoice is produced.
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Condition for Exchange: Exchanges are not permitted if the product is damaged or if stones are missing.
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Time Frame: Exchanges can be made within seven (7) days of purchase, provided the jewelry is not used or damaged.
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Value Deduction: Value Addition (VA) and making charges will be deducted from the amount paid. Exchanges will be done based on the remaining value as per the following:
- Gold (Net Weight): Prevailing market price
- Diamonds: 100% value
- Un-Cut Diamonds: 85% value
- Precious Stones: 85% value
- Kundan: 80% of value after deducting making and value addition charges
- Victorian: 70% of value after deducting making and value addition charges
- Platinum: 70% of value after deducting making and value addition charges
- Pearls: Exchange pearls for pearls within three (3) months
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No Cash Refunds: No cash refunds will be provided for any product. Customers must purchase another product for the full value given for the old product being exchanged.
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Exclusions: No exchange or refund on semi-precious stones, cubic zirconia, birthstones, beads, and all silver-alloy studded products.
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Policy Changes: Gurram Silver Palace reserves the right to change this exchange policy at any time without notice.